Awakening System Ltd. Contract & Terms & Conditions
To secure your booking, you must inform us of your request and pay your 20 % tour deposit to secure your place. You can also make your enquiry via the tour page. A company representative will contact you to discuss and finalise the arrangements. You must confirm these details and pay the deposit, as discussed to Awakening System Ltd by wire transfer or credit / debit card (Visa and MasterCard, both are accepted).
Bookings for Training & Sessions
100% advance payment secures your training or session place. No refunds for no- show, cancellation during training or session. If you cancel within 72 hours of training or session no refund. In the event of cancellation we reserve the right to reschedule.
Amendments by You
Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.
Payment/Booking Policy
We are offering a deposit of just 20% to secure your place on the tour. This includes extra hotel room, and other travel-related services. The remaining balance paid up to 30 days prior to your arrival date. All excursions must be booked in advance.
Payment by Credit Card
Instalments
Awakening System LTD offers you a payment plan that allows you to pay your tours and training. You pay an agreed deposit and schedule of payment.
Cancellation Policy
Cancellation requests should be sent via email to provide the company with written confirmation that your reservation should be canceled.
If you cancel your trip, the following charges will be applied:
● From the date of booking until 60 days before your arrival date, 25% of the entire tour price will be charged.
● 30 days before your arrival date, 100% of the entire tour price will be charged.
● Additionally, airlines charge fees for domestic flights which are subject to the airlines terms and conditions at the time of the booking.
Unforeseen Circumstances:
We offer a flexible cancelation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, your payment will be available as future credit to the rescheduled tour or travel voucher that can be used towards any of the destinations we operate tours in, within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only internal flight cancellation/changing fees are charged, according to the airline's terms and conditions, and bank surcharges fees applied on the deposit amount paid.
Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.
Refunds
A refund will be made to the same account and using the same method which was used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
Accommodation
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional supplementary rate listed on the tour webpage. Hotels are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice. Any damage to property will be charged. A deposit is charged upon arrival and refunded upon departure in all hotels.
Flights
Domestic Flights:
We quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
Responsibility
The company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Special Requests
If the client has any special requests and dietary requirements, he should inform the company at the time of booking. The company and its suppliers will try to meet requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The client will not be specifically notified if a special request cannot be met. The company does not accept bookings, which are conditional on the fulfillment of any special request.
Children Policy (Child Sharing Parent Room)
Policy 1: for tours, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an adult individual
Under 12 years old: 50% of total tour cost for an adult individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
Policy 2: for sightseeing tours & shore excursions
Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an adult individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boats, an extra supplement for your child may apply.
Mandatory Travel Insurance & Emergency Contacts
Forward your policy and emergency contacts before departure.
Tipping
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so. Tipping is 10-20% on services.
Complaints
If you have any complaints while you are in the destination, please notify the company immediately because most problems can be solved quickly.
Zero Tolerance Drugs Policy
Your safety is ensured with our zero tolerance policy and your agreement.
Acceptance of the Agreement
The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.
